A9Play FAQ

On the home page of the website, tap the “Register” button at the top right corner of the screen and you will be directed to the registration section. Please include the following information:

• User ID– kindly name the unique identifier that you will be using to log in.

• Password – This is not a case-sensitive field; however, it will be between 8 and 10 characters wide, composed of letters and numbers (at least two digits). Do not contain special character on your password like ( &^#@~) .

• Full name – Please ensure that you submit a correct full name for payment authentication purposes.

• Phone Number – Please provide a valid phone number for better support and security of your account.

please kindly take note you must agree that you are above 18 years to create an account. It is also essential that you accept the terms and conditions. You can check the steps on how to register a9 play with details instruction as well if you not sure.

The minimum deposit is RM20. No maximum withdrawal or limit.

You can make withdrawals from your a9play or today ewallet any time when you reach a minimum of RM50 in your ewallet. Check the steps of how to deposit and make withdrawal on a9play.

To withdraw your a9play agent commission, you need to make an internal transfer from your agent kiosk to your a9today or a9play ewallet. then make a withdrawal from your a9play member ewallet to your bank. Check the steps how to withdraw a9 agent commision.

Overall steps as below:

1. Register as a a9play member.

2. Fill up the agent form.

3. Wait for approval and check the agent login details.

You may check the steps and guides on how to sign up as a9play agent.

If you encounter password errors, please verify to make sure that your password is entered properly, it must be between 8 and 10 characters, 2 or 3 of which must be in numbers, no special characters allowed. Try to reset your password. If not resolved, please do not hesitate to contact our Live chat customer service support representative.

The A9play website is designed with your privacy and security as a primary concern. A9play is regulated and does not reveal your sensitive details utilizing the highest data protection requirements to any third party until it is authorized to do so under relevant laws and regulations or through a court order.

The company retains the right to disclose and pass the private info to our respective payment settlement processing providers and financial entities, to the degree required for the fulfilment of payments for services rendered by our website. All personal information provided by users, it is transmitted via the Secure Socket Layer (SSL 128-bit encryption standard) and stored in secure operating environments that are not accessible to the public. There is restricted and strict control of all internal access to all info.

Once the company receive your withdrawal request, within the following time frames the withdrawal will be processed; preprocessing (15-30 minutes approx), Reflect at your bank(The processing time depends on the banking).